Last updated: October 21, 2026
This policy explains refunds for The Door Draft Stopper door draft guards. For eligibility, packaging, authorization, and sending an item back, read our Return Policy.
Cancellations and changes
Contact The Door Draft Stopper within 12 hours of placing an order to request cancellation or modification. An order cannot be canceled once processing has begun or it has shipped.
When you may request a refund or replacement
- An unused item is returned within 30 days of delivery and meets the Return Policy.
- The item arrived damaged, defective, or incorrect. Report these issues within 7 days of delivery, with your order number, details, and photos.
- The order has not arrived within the 20-calendar-day delivery guarantee, excluding 2–5 business days for processing. Submit an overdue-delivery refund request within 15 days after the guarantee period expires.
Approval and payment
We inspect returned items after receipt and email you our approval or refusal. Approved refunds go only to the original payment method.
After a refund is issued, it generally appears within 5–10 business days, depending on your bank or card provider. This is payment-provider processing time, not a promised inspection deadline.
For gifts, an approved refund or exchange is handled against the original purchase. A refund is not redirected to a different payment method.
Partial refunds and exclusions
A partial refund may be approved at our discretion for late returns after 30 days, items not in their original condition, or missing parts not caused by our error. Such approval is not guaranteed. Used, altered, or customer-damaged products are excluded unless the problem resulted from our error.
Ordinary discounts do not remove return or refund eligibility. Clearance or final-sale items are excluded unless they arrive damaged or defective, or applicable law requires a remedy.
Refunds are not issued for an incorrect or incomplete delivery address, failed delivery caused by circumstances within the customer’s control, or delays caused by customs, natural disasters, carrier disruptions, or other circumstances beyond our reasonable control.
Return costs and replacements
Get authorization and a return address before shipping an item back; do not return it to the manufacturer. You pay return shipping unless the return is caused by our error. Free Shipping On Every Order means the original standard shipment has no shipping charge to refund.
Replacements and exchanges are limited to defective, damaged, or incorrectly shipped items. See the Return Policy for the full return process.
Delayed or missing refunds
- Check the account used for your purchase again.
- Contact your card provider and bank; posting times may vary.
- If the refund still has not appeared, contact The Door Draft Stopper for assistance.
Contact The Door Draft Stopper
For questions about this policy, email contact@thedoordraftstopper.com.